These Terms & Conditions ("Terms") govern your use of the websites, platforms and services operated by Wizzora ("Wizzora", "we", "us"), including wizzora.app and our software products: SalesCore (salescore.wizzora.app), MediCore (medicore.wizzora.app), FitMax (fitmax.wizzora.app), DineCore (dinecore.wizzora.app) and Wedding (wedding.wizzora.app), together the "Services". By accessing or using any of the Services, you agree to these Terms. Individual products may publish supplementary terms on their own pages; where they do, those apply in addition to these Terms.
1. Who we are
Wizzora is a software agency operating from Alexandria, Egypt, with presence in Amman, Jordan and Sydney, Australia. Contact: info@wizzora.app · +20 128 701 9991.
2. Accounts
- You must provide accurate information when creating an account and keep your credentials confidential. You are responsible for all activity under your account.
- Business accounts (e.g. a clinic, gym, restaurant, venue or agency) are responsible for the staff users they invite and for the data they upload about their own customers.
- We may suspend accounts that violate these Terms, abuse the Services, or present a security risk.
3. Subscriptions, trials and payments
- Paid products are offered on a subscription basis (monthly or yearly, as stated on the relevant product's pricing page). Prices, plans and included features are those displayed at the time of purchase.
- Where free trials are offered, they convert to paid plans only when you actively subscribe; we do not charge without your action.
- Payments are processed by third-party payment providers (including Paymob and card networks). We do not store your full card details.
- Renewals, cancellations and refunds are handled per the product's published policy; unless stated otherwise, you may cancel any time and your subscription remains active until the end of the paid period. Refunds for erroneous or duplicate charges can be requested at info@wizzora.app within 14 days of the charge.
4. Your data and content
- You retain ownership of the data you and your staff enter into the Services (customer records, bookings, menus, medical records, member data, etc.).
- You grant us the limited rights needed to host, process, back up and display that data in order to provide the Services.
- You are responsible for having the legal right to upload the data you store (for example, your own customers' contact details), and for complying with the laws that apply to your business.
- On termination, you may request an export of your data within 30 days, after which it may be permanently deleted.
5. Acceptable use
You agree not to: use the Services for unlawful purposes; send spam or unsolicited bulk messages through messaging features; attempt to breach, probe or overload our systems; resell or sublicense the Services without written agreement; upload malicious code; or infringe the rights of others.
6. Intellectual property
The Services — including software, design, branding and content we create — are owned by Wizzora and protected by applicable intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services for your business while your subscription is active. For custom software engagements, ownership terms are defined in the individual project agreement.
7. Availability and support
We work to keep the Services available and secure, and we maintain backups, but we do not guarantee uninterrupted availability. Planned maintenance and factors beyond our control (hosting, networks, third-party providers) may cause downtime. Support is provided via email and WhatsApp during reasonable business hours.
8. AI features
Some Services include AI-assisted features (for example lead scoring, content suggestions, nutrition plans or analytics). AI outputs are suggestions, not professional advice — medical, financial, legal or otherwise — and should be reviewed by a qualified human before being relied upon.
9. Disclaimers and limitation of liability
The Services are provided "as is". To the maximum extent permitted by law, Wizzora disclaims implied warranties and is not liable for indirect, incidental or consequential damages, loss of profits, or loss of data caused by factors outside our reasonable control. Our total aggregate liability for any claim relating to a Service is limited to the amounts you paid for that Service in the 12 months preceding the claim.
10. Termination
You may stop using the Services and cancel your subscription at any time. We may terminate or suspend access for material breach of these Terms after notice where practicable. Sections 4, 6, 9 and 11 survive termination.
11. Governing law
These Terms are governed by the laws of the Arab Republic of Egypt. Disputes shall be subject to the jurisdiction of the courts of Alexandria, Egypt, unless mandatory law in your country provides otherwise.
12. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date above reflects the latest version, and material changes will be announced on our websites or by email. Continued use of the Services after changes take effect constitutes acceptance.
13. Contact
Questions about these Terms: info@wizzora.app · WhatsApp +20 128 701 9991.